SUPPORT CENTER
SUPPORT CENTER
STANDARD & EXPEDITED SHIPPING
All orders placed on the Solstice Watersports website are processed and shipped within 5-7 business days and incur applicable shipping fees within the U.S. only. Shipping is free on orders over $199, any item below that amount includes a $9.95 shipping fee.
30-DAY MONEY BACK GUARANTEE
Returns are accepted on items purchased within 30 days directly through the Solstice Watersports website. Items must arrive in their original condition & packaging to qualify for a full refund less the cost of shipping. Please fill out the form below to proceed with your return request.
SUBMIT A RETURNTHIRD PARTY PROVIDERS
If you have purchased from a 3rd party website, you must return to that original point of purchase for a refund. We can only fulfill return requests of items purchased directly from the Solstice Watersports Website.
1-YEAR WARRANTY
Solstice Watersports offers a 1-year warranty on all products used for recreational purposes with proof of purchase and evaluation of claim. Solstice cannot warranty the performance of any product for individual riders and cannot guarantee against damage incurred by circumstances outside of our control. Solstice Watersports, in its sole discretion, will either repair and/or provide replacement parts for any defective product covered within this policy.
SUBMIT WARRANTYSTANDARD & EXPEDITED SHIPPING
All orders placed on the Solstice Watersports website are processed and shipped within 5-7 business days and incur applicable shipping fees within the U.S. only. Shipping is free on orders over $199, any item below that amount includes a $9.95 shipping fee.
30-DAY MONEY BACK GUARANTEE
Returns are accepted on items purchased within 30 days directly through the Solstice Watersports website. Items must arrive in their original condition & packaging to qualify for a full refund less the cost of shipping. Please fill out the form below to proceed with your return request.
SUBMIT A RETURNTHIRD PARTY PROVIDERS
If you have purchased from a 3rd party website, you must return to that original point of purchase for a refund. We can only fulfill return requests of items purchased directly from the Solstice Watersports Website.
1-YEAR WARRANTY
Solstice Watersports offers a 1-year warranty on all products used for recreational purposes with proof of purchase and evaluation of claim. Solstice cannot warranty the performance of any product for individual riders and cannot guarantee against damage incurred by circumstances outside of our control. Solstice Watersports, in its sole discretion, will either repair and/or provide replacement parts for any defective product covered within this policy.
SUBMIT A WARRANTYFREQUENTLY ASKED QUESTIONS
How many air chambers do the docks have?
1 Chamber
Can I leave my dock inflated & outside?
Yes, you can leave any of our items inflated when not using. We simply recommend to store them somewhere covered so it isn’t in the sun for a long period of time. If you'd like to leave it outside, simply make sure you have it tied off correctly & like anything, when left in the water, it may develop growth. Stay on top of it and give it a quick clean every now and then to prevent heavy growth.
Why is there a bulge on the underside of my paddleboard, dock or platform ?
The bulge/bubble that appears on the underside/bottom of the Pup Plank, our inflatable paddleboards and inflatable docks is not a defect. The material which these inflatable SUPs are made of is called ‘high pressure inflatable drop stitch flooring’. In this material there are hundreds of thousands of strands which connect the top to the bottom. These strands must be cut on a small section of the top in order to install the two-part Halkey Roberts (HR) valve found on your paddleboard, dock, or Pup Plank. Therefore, the slight bulge on the underside is a result of their not being threads connecting the top to the bottom in that one location.
Can I leave my dock in the water for long periods of time?
Yes you can. Like anything in the water, it may see some growth over time. Simply take it out occasionally and clean the bottom.
What PSI should I inflate my dock to?
10 PSI
How do I clean my dock?
We recommend washing with fresh water after use. Any basic cleaning solution can clean our items. For scuffs on SUPs, kayaks, and docks we recommend “Magic Eraser.”
What do I do if there is air leaking from the main valve?
We recommend tightening or reseting the valve using the provided valve wrench in the orange repair kit case. To reset the valve, first make sure the board is dry & free from debris. Then unscrew the valve completely to make sure it is aligned & centered. In order to remove the male portion of valve, the board must be fully deflated. The board needs to be manipulated so that the female portion of the valve (the part that is inside the board) can be held fast; while the valve wrench is used to unscrew the male portion of the valve (the part that is outside the board).
Can I tie my boat to it?
You can, but it is not the items intended use, therefore we only recommend tying it temporarily & not overnight without people nearby. The D-Ring tying points are strong but could rip with a boat tied to it in strong winds or rough waters.
What is the difference between all of your pumps and which ones are best used to inflate my dock?
We have three high pressure pumps that can help inflate your dock:
#19170 2-Stage Digital HPI Pump | #19177 Digital HPI Pump | #19175 12V HPI Pump. These can be accompanied by our additional pumps such as the #19200 Turbo Electric Pump. **Please note High pressure pumps get to the appropriate pressure, but at a slow & steady rate.**
What is the proper rechargeable or cordless equipment/adapter needed to inflate/deflate the docks most efficiently?
The valve on our docks is called a Halkey Roberts or HR valve, so any HR valve adaptor should work. All of our high volume air pumps (Item #'s 19000AC, 19150, 19200) can assist to inflate the docks 90%, & then need our high pressure pumps ( Item #'s 19175, 19176, 19177) to top it off to 12PSI or can also be done manually
Can the Pup Plank be attached to a boat or pontoon?
Each pup plank has 2 D-rings and is supplied with (2) 8’ lines for attaching the pup plank to your boat. Depending on the size of your boat, you might need a longer line to loop around the pontoon and back to the d-ring.
What is the height limit from the boat to the water for the Pup Plank?
This is dependent on the size of the dog – a larger dog can make a larger gap from the plank – usually to a swim platform to board the boat.
Can I leave my dock/platform in the pool?
All of our Solstice items are UV resistant PVC, so technically they can be left in the water, but with our quick & easy inflate/deflate, we recommend storing our items out of the water. If you are keeping the item in the water, we suggest hosing the dock/platform off every 2-3 weeks.
How do I inflate my Stand-Up Paddleboard (SUP)?
What is the difference between all of your pumps and which ones are best used to inflate my Stand Up Paddleboard?
We have three high pressure pumps that can help inflate your dock: #19170 2-Stage Digital HPI Pump | #19177 Digital HPI Pump | #19175 12V HPI Pump. These can be accompanied by our additional pumps such as the #19200 Turbo Electric Pump. **Please note High pressure pumps get to the appropriate pressure, but at a slow & steady rate.**
Do the Inflatable SUPs have a one-way valve?
The HR valve has a center pin that can locks up so air can only flow in for inflation. When deflating, simply push the pin down and turn a quarter turn to lock the pin in its down position. This allows it to become a one-way valve.
Why is there a bulge on the underside of my Paddlboard, Dock or Platform ?
The bulge/bubble that appears on the underside/bottom of the Pup Plank, our inflatable paddleboards and inflatable docks is not a defect. The material which these inflatable SUPs are made of is called ‘high pressure inflatable drop stitch flooring’. In this material there are hundreds of thousands of strands which connect the top to the bottom. These strands must be cut on a small section of the top in order to install the two-part Halkey Roberts (HR) valve found on your paddleboard, dock, or Pup Plank. Therefore, the slight bulge on the underside is a result of there not being threads connecting the top to the bottom in that one location.
How many air chambers do the SUPs have?
1 Chamber
What PSI should I inflate my SUP to?
13-15 PSI
How do you suggest I fold up my SUP?
First, lock the valve center pin in the down position (see above), then simply start at the nose (front) of the board, roll and push. Use the strap to secure the board, and place in bag.
Can I leave my SUP inflated?
Yes, you can leave any of our items inflated when not using. We simply recommend to store them somewhere covered so it isn’t in the sun for a long period of time.
How do I clean my SUP?
We recommend washing with fresh water after use. Any basic cleaning solution can clean our items. For scuffs on SUPs, Kayaks, and Docks we recommend “Magic Eraser.”
Can I replace the camera mount on my SUP?
Yes you can. If you would like a replacement simply email support@solsticewatersports.com or fill out our contact form below.
How do you suggest I fold up my Inflatable Boat or Kayak?
Release the valve, and as air is coming out we suggest folding into thirds - Starboard side to center, & then Port side to center. Once this is done, begin folding from the bow to the stern.
Can I leave my Boat or Kayak inflated?
Yes, you can leave any of our items inflated when not using. We simply recommend to store them somewhere covered so it isn’t in the sun for a long period of time.
How many chambers do the Kayaks have?
Durango, Flare 1, Flare 2: 3 Chambers. One on the floor, and one per each pontoon.A: Rogue: 7 Total - 3 Chamber Design (1 Floor, 2 Pontoons) + 2 Inflatable Seats and front and rear Spray Covers.
What is the diameter of the side tubes on the kayaks?
Approximately 9.5"
How do I clean my boat or kayak?
We recommend washing with fresh water after use. Any basic cleaning solution can clean our items. For scuffs on SUPs, Kayaks, Boats and Docks we recommend “Magic Eraser.”
What class rapids are your kayaks rated for?
The Durango, Flare 1, and Flare 2 are rated for class III rapids. The Rogue is rated for class I.
What are the internal seat area dimensions of the Durango Kayak - Model 29635?
Interior width is approximately 17", however the side pontoons will flex outward a bit when in use, allowing for about 18" total.
How long does it take to inflate the Durango Kayak?
9-10 minutes with a hand pump & 5-7 minutes with an electric pump
How do I secure the valve on my inflatable Kayak?
Our valves are constructed with 2 pieces and we suggest you loosen first to make sure the material is clean and free from debris that would prevent a tight seal. The tightening of the valve depends on the type of kayak.Durango (Model 29635): Tighten the two piece valve with a tight grip by handFlare (Model 29615): Tighten the two piece valve with the wrench that is included in the repair kit.
